1. Sourcing Risk निष्कर्ष Are Delivered Value
VeriSupplier provides independent, neutral risk auditing. If an automated scan or analyst report concludes that your target supplier represents a **High Risk (Red Flag)**, or recommends that you halt payments, **this constitutes the primary value delivered by our service by protecting your sourcing capital.** Consequently, refunds are not issued on the basis of a report returning a negative risk conclusion, nor can they be requested if you subsequently decide to cancel your purchase order with the supplier.
2. Order Processing & Duplicate Submissions
Because our systems automatically query Chinese registers and coordinate compliance queues immediately upon order submission, we define clear rules for duplicate and mistaken orders:
If you accidentally submit and pay for the **same supplier verification twice**, please contact us. We will flag the duplicate and issue a 100% refund for the duplicate transaction, provided analyst work has not been duplicated.
If you purchase a lower-tier automated scan but realize you require a higher-tier analyst-assisted review (e.g. Verified or Deep Audit), simply purchase the higher-tier plan and email us. We will refund 100% of the lower-tier payment.
Refund Applicability Matrix
Quick reference for our refund rules:
- Accidental duplicate orders for the same target supplier.
- Lower-tier orders when upgraded to a higher-tier service.
- Sourcing audits where official Chinese data directories are entirely unavailable due to systemic registry blockades.
- Completed reports already compiled in your history dashboard.
- Analyst-assisted reviews currently in progress.
- Disagreement with the analyst's risk ratings or findings.
- Subsequent cancellation of trade deals with the supplier.
3. Registry Blackouts & 'No-Data' Credits
On rare occasions, a target Chinese entity may operate in a highly restricted military/defense sector, or be too new to possess any corporate digital records in the National Enterprise Credit Information Publicity System. If an analyst-assisted check is unfulfillable due to total registry data absence, we will notify you. We will offer either a full credit (Scan Credit) to check a different supplier of your choice, or issue a refund minus payment gateway transaction fees.
4. How to File a Claim
To request a refund for a duplicate order, upgrade swap, or unfulfillable audit, please email support@verisupplier.com with your transaction details and Case ID. All refund requests are reviewed by our operations desk and processed back to your original payment card within 5–7 business days of approval.
Verify a supplier before you pay
Get an evidence-based risk review from our expert analysts.