Trust & Safety Hub

Connect with Our Sourcing Security Desk

Procurement emergencies require quick, authoritative answers. Contact our compliance desk for case questions, corporate partnerships, or data privacy requests.

Our Support SLA: Time-Sensitive Sourcing Responses

We recognize that sourcing deals move rapidly and delayed payments can freeze supply chains. To protect your transaction timelines, we operate under a strict, audited **Service Level Agreement (SLA)**:

4-Hour SLA for Active CasesQuestions regarding a currently submitted scan or completed report are answered by the lead analyst in under 4 hours, 7 days a week.
12-Hour SLA for General InquiriesGeneral inquiries regarding pricing, capabilities, or account support receive responses within 12 hours.

Why We Mandate 100% Written Audits (No Phone Support)

Buyers often ask if they can call our analysts to discuss a supplier. We intentionally do not offer telephone or live call support. This is a deliberate operational rule designed to ensure the absolute integrity of your transaction auditing:

🔍 Evidence-Based Auditing: Fraud and mismatch auditing require inspecting official Chinese characters on corporate registers, comparing physical stamp (seal) parameters on PIs, and checking bank code directories. None of these tasks can be accurately performed or discussed over a phone call.
🔒 Strict Sandbox Security: Sourcing documents contain trade secrets. For safety, files can only be accessed through our secure sandbox by the assigned analyst. Document reviews must leave a digital audit trail, which is compromised by unscheduled verbal updates.
⚖️ Legal Accountability: By keeping all audits, findings, and clarifications in writing, we ensure that you receive formal, peer-reviewed compliance facts that you can present to your corporate board or bank.

Select the Right Sourcing Channel

Please select the appropriate channel below to connect with the correct department.

Active Case Support

Have questions about a risk report you received? Need clarifications on registry findings?

Please include your Case ID (e.g. VS-9821) in the subject line.

Urgent Sourcing Review

Is the supplier pressuring you to wire a deposit today? Mismatched beneficiary name?

The fastest path. Bypasses general inbox directly to analyst queue.

Submit Case Now

Enterprise Partnerships

For global sourcing consultant groups, supply-chain insurers, or bulk supplier verification checks.

Expected reply within 1 business day.

Data Privacy & Purge Requests

Request immediate, manual deletion of uploaded invoices, bank forms, or case attachments.

All deletions are executed immediately upon buyer verification.

Verify a supplier before you pay

Get an evidence-based risk review from our expert analysts.